Questions

Where are your products made?

We are proudly British, from our frame makers through to our upholstery— everything is made in the UK. Our upholsterers are our pride and joy, they are amongst the highest skilled craftsmen and women in the UK. All of our frames are made from solid Beech wood.

Do you have lots of stock?

All our products are bespoke, tailored by you and made to order.

What are your lead times?

All products are hand-made. Each piece is made to order and will typically take eight weeks, including delivery. This may change depending on the season, for example in the lead up to Christmas we recommend orders are placed 12 weeks in advance. 
 

Can I use my own fabric?

As long as the fabric has been made for upholstery yes you can. If you are not sure how much fabric you will need, we can help. When placing your order, you’ll have the option to tell us you have your own fabric or you can request help with sourcing your fabric.

Why so few products?

We have deliberately taken a ‘less is more approach’. We want to leave space for the growth and development of our products— so do continue to watch this space and follow us on Instagram @percheduk

Pricing and Payment

Prices do not include fabric. This is because the choice of fabric is vast and makes costing complex. If you are not sourcing your own fabric, you will be charged separately for the fabric we help you source.

Full payment is required, once you have placed your order. You can choose by Apple Pay Paypal Business or Stripe.

Refunds

Bespoke products cannot be refunded, however, if you change your mind within seven days of placing your order, a full refund will be honoured.

Delivery

  1. We offer a competitive £80 flat rate for all deliveries within the M25.

  2. For all deliveries outside of the M25 and the UK please email us for a quote and further advice.

  3. You can choose to collect your order free of charge from central London.

Want an answer to something to else?

Get in touch by email: hello@perched.uk